Refunds & Returns Policy

Thank you for shopping at Modeloria. We aim to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing your order.

This policy is designed to be fair, transparent, and balanced—protecting both our customers and our store from misuse or misunderstandings.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Items must be unused, unworn, unwashed, and free from perfume, stains, or damage.

  • Items must be returned with original packaging, tags, and accessories.

  • You must contact us within 14 days of receiving your order to request a return.

  • Returns without prior approval will not be accepted.

Please note: We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Intimates, lingerie, and underwear

  • Swimwear

  • Bodysuits

  • Clearance or final-sale items

  • Gift cards

  • Items purchased using store credits

  • Items damaged due to customer handling

3. Return Process

To start a return, email us at:
📩 support@store.modeloria.com

Include the following:

  • Order number

  • Reason for return

  • Clear photos (if the item is damaged, defective, or incorrect)

Once approved, you will receive the return instructions and return address.

Important: We do not accept “return to sender” or unapproved returns.

4. Return Shipping Costs

  • Customers are responsible for all return shipping fees.

  • We do not provide prepaid shipping labels.

  • Original shipping costs are non-refundable, except in cases where we shipped the wrong item.

5. Exchanges

We offer exchanges for size or color, provided the item is still in stock.
If unavailable, we will offer store credit or a refund (based on eligibility).

6. Refund Approval Criteria

Refunds are issued only after we receive and inspect the returned item.

A refund may be reduced or denied if:

  • The item shows signs of wear

  • Packaging or tags are missing

  • The product is damaged by the customer

  • Hygiene rules are violated

  • Return is outside the allowed timeframe

  • The item is not returned in its original condition

If approved, refunds are processed to the original payment method within 5–7 business days.

7. Damaged, Defective, or Wrong Items

If you receive a defective or incorrect item, notify us within 48 hours of delivery with clear photos.
We will provide a replacement or refund at no extra cost.

8. Order Cancellations

  • Orders can be canceled within 2 hours of purchase.

  • After order processing begins, cancellations may not be possible.

9. Lost or Undelivered Packages

We are not responsible for:

  • Incorrect or incomplete shipping addresses entered by the customer

  • Delays caused by customs or carriers

  • Parcels marked as “delivered” by the courier

For lost packages, we will help you open a claim with the courier.

10. Policy Abuse

We reserve the right to refuse service to customers suspected of:

  • Excessive returns

  • Fraudulent claims

  • Item switching

  • Chargeback abuse

Contact Us

For questions about returns, refunds, or exchanges, please reach out to us at:
📩 support@store.modeloria.com