Welcome to the Modeloria FAQ Center. Here you’ll find quick answers to the most common questions about orders, shipping, payments, returns, and more. If you need further assistance, feel free to reach us anytime at support@store.modeloria.com.
1. Ordering & Products
Q: How do I place an order?
Simply browse our collections, choose your desired product, select size/color, and click “Add to Cart.” Proceed to checkout and fill in your shipping and payment details.
Q: Are your products true to size?
Most of our items follow standard Asian/International sizing. We highly recommend checking the size chart provided on each product page for accurate measurements.
Q: Can I change or cancel my order?
Yes—changes or cancellations can be made within 2 hours of placing your order. Please email us immediately at support@store.modeloria.com with your order number.
2. Shipping & Delivery
Q: Do you offer worldwide shipping?
Yes, Modeloria ships worldwide. Shipping availability may vary based on product and location.
Q: How long does shipping take?
Shipping times depend on your region:
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USA / Canada: 7–15 business days
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UK / Europe: 7–15 business days
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Australia / New Zealand: 10–18 business days
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Asia: 5–12 business days
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Other regions: 10–20 business days
(These are estimated delivery times and may vary during holidays or high-demand seasons.)
Q: How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package on our Order Tracking page or through the courier’s website.
3. Payments & Security
Q: What payment methods do you accept?
We accept major payment methods including:
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Visa
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MasterCard
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American Express
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PayPal
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Apple Pay / Google Pay (if enabled)
Q: Is my payment information secure?
Absolutely. Modeloria uses secure SSL encryption to ensure your personal and payment information is protected at all times.
4. Returns & Refunds
Q: Do you accept returns?
Yes, we offer a 14-day return policy for unworn, unused items with original packaging. Please contact us before returning any product.
Q: How do I request a return or exchange?
Email us at support@store.modeloria.com with:
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Your order number
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Reason for return
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Photos (if applicable)
Our team will guide you through the process.
Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned item.
5. Account & Support
Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and shop faster.
Q: How can I contact customer support?
You can email us anytime at support@store.modeloria.com. Our support team is available Monday–Saturday and strives to respond promptly.
6. Product Quality & Care
Q: Are your products high quality?
Yes, we carefully curate our items to ensure they meet our quality standards. Every product undergoes quality checks before shipping.
Q: How do I wash and care for my garments?
Care instructions are provided on each product page. We recommend following them closely—especially for delicate fabrics like cashmere, chiffon, and linen.
Still Have Questions?
We’re here to help!
Contact us anytime at support@store.modeloria.com, or use the contact form on our Contact Us page.