Thank you for shopping with Modeloria. We aim to deliver your items efficiently and safely. Please review our Shipping Policy carefully before placing your order.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday–Saturday).
- Orders are not processed on Sundays or public holidays.
- During high-volume periods, processing times may be extended by 1–3 days.
Note: Processing time does not include shipping transit time.
2. Shipping Timeframes
Delivery times vary by location. Estimated shipping windows:
- USA & Canada: 7–15 business days
- UK & Europe: 7–15 business days
- Australia & New Zealand: 10–18 business days
- Asia: 5–12 business days
- Other countries: 10–20 business days
These are estimates only. Factors such as customs inspections, weather conditions, and courier delays may extend delivery times.
3. Shipping Fees
Shipping costs are calculated at checkout based on:
- Delivery location
- Weight and dimensions of your order
- Current courier rates
Any promotional free-shipping offers will be clearly displayed on our website.
4. Tracking Information
- Once your order ships, you will receive an email with your tracking number and link.
- Please allow 2–5 days for tracking updates to appear, especially during international transit.
- Tracking may show limited updates until the parcel reaches your country.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to:
- Incorrect addresses
- Incomplete addresses
- Old or outdated addresses saved in customer accounts
If your order is returned due to address errors, additional reshipping fees may apply.
6. Customs, Duties & Import Taxes
- International orders may be subject to customs fees, duties, or VAT.
- These charges are not included in product or shipping fees.
- Customers are responsible for paying any applicable import taxes or customs charges upon arrival.
Modeloria is not responsible for delays caused by customs processes.
7. Delayed or Lost Packages
We are not responsible for delays caused by:
- Courier issues
- Customs processing
- Weather conditions
- Peak seasons or public holidays
Lost Packages: If your package shows “delivered” but you did not receive it:
- Check with neighbors or your local post office
- Confirm the correct shipping address
- Contact the courier for delivery details
Modeloria cannot refund or replace orders marked as delivered by the courier.
If your package is lost in transit and not marked delivered, we will assist in opening a claim with the shipping carrier.
8. Multiple-Item Orders
If your order contains multiple items, they may be shipped:
- From different warehouses
- In separate packages
- On different dates
You will receive tracking information for each parcel.
9. Pre-Order & Backorder Items
Estimated shipping times for pre-orders or backorders will be listed on the product page. Ordering such items indicates your agreement to the extended delivery timeframe.
10. Order Cancellations After Shipping
Orders cannot be canceled once they have been shipped. If you no longer want the item, please follow our Return & Refund Policy after delivery.
Contact Us
If you have any questions regarding shipping, feel free to contact our support team: